Warranty Work Policy — Hot Shower Chicago

Sediment Removal Warranty

Because every building has a different amount of sediment within its plumbing system, we cannot guarantee that additional sediment will not re-enter or become dislodged after service due to factors outside our control. We have no way of knowing:

whether the water was shut off after we left (which can stir sediment back into the system), or
if the city performed a shutdown or hydrant flush that pushed new sediment into the pipes.

Our process vacuum-extracts sediment from the plumbing system. We do not push sediment deeper into the pipes. However, in buildings with heavy sediment buildup, larger pockets of sediment can occasionally become dislodged. While uncommon, buildings with excessive sediment may require a return visit if additional sediment affects faucets or units after service.

If this occurs, we will return at a discounted rate to assist with the affected fixture.

Redoing the Same Faucet (Within 30 Days)

We rarely need to re‑service the same faucet — once sediment is removed, the line typically stays clear. If a recently serviced faucet requires additional attention within 30 days, we offer a discounted return visit:

A nominal fee or 50% discount is typically applied, depending on the situation.
The exact discounted price could vary depending on the type of fixture and the scope of work required.

If Pressure Cannot Be Restored

While uncommon, if pressure cannot be restored, we'll provide a full diagnostic identifying the source of the restriction and recommended next steps. In most cases, a 50% discount is applied to that faucet line.

Cartridge Installation Warranty

We install cartridges when needed.

We do not warranty parts, because sediment and water conditions can damage cartridges at any time.
Labor Guarantee: We guarantee 90 days of labor on the cartridge we install. If it fails due to installation error, we reinstall it at no charge.
Parts: We do not guarantee cartridges. Manufacturers usually replace them for free if they fail.
No Coverage On:
Cartridges the customer buys later
Cartridges installed by anyone else
Cartridges swapped after our visit
Failures caused by building sediment
If the part fails, the customer can get a free replacement from the manufacturer, and we reinstall it at our normal labor rate.